Field Service Technician

San Jose, CA

Full Time

STS Field Service

Mid Level

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. 

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

Job Summary
Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Essential Responsibilities

Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
Manages preventative maintenance schedule in a timely and efficient manner.
Assists other territories and technicians as needed which may include travel to other metropolitan areas.
Takes ownership of meeting customers’ business needs.
Coordinates activities and seeks assistance from technical support when appropriate.
Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
Manages parts inventory in accordance with established guidelines.
Submits required paperwork in a timely, efficient, and complete manner.
May be asked to train new technicians in an on-the-job manner.

Requirements

Two or more years related experience and/or training.
- Secur-Serv provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.
Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
Valid and current state Driver's License.
Self-motivated and able to work effectively under minimal supervision.
Knowledge/Skills/Abilities:
- Ability to diagnose equipment operational errors and product failures.
- Must be able to problem solve, think analytically and be attentive to detail.
- Good verbal communication skills for interaction with customers.
Physical Demands:
- Regularly required to stand, walk, sit, talk, write, and hear.
- Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
- Frequently lift and/or move up to 25 pounds.
- Occasionally lift and/or move up to 50 pounds
- Must be able to meet all physical requirements up to eight hours per day.
Able to travel overnight 5-10%.

Preferences

Associates degree (AA) or equivalent from two-year college or technical school preferred.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Field Service Technician

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